Exchange Policy (7 to 10 Days)

At Contrive, we offer an exchange-only policy. Refunds are not provided under any circumstances.Customers may request an exchange within 7 to 10 days from the date of delivery, subject to the conditions mentioned below.

Eligibility for Exchange

To qualify for an exchange, the product must:

• Be in the same condition as delivered
• Be unused and uninstalled
• Have all original packaging, accessories, manuals, and tags intact
• Include the invoice or proof of purchase

Products that show signs of use, installation, damage, or tampering will not be eligible for exchange.

How to Request an Exchange

To initiate an exchange request, contact us at:
Email: frndtechnologyenovationpvtltd@gmail.com

Please note:

• Exchange requests must be approved before dispatching the product
• Products sent without prior approval will not be accepted
• Once approved, you will receive instructions regarding the shared return address and shipping process

Damaged, Defective, or Incorrect Products

Please inspect your product immediately upon delivery.

If you receive:

• A damaged product
• A manufacturing defect
• An incorrect item

You must contact us within 24 hours of delivery at frndtechnologyenovationpvtltd@gmail.com, along with clear images or videos of the issue. Our team will assess the case and arrange an exchange if approved.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products damaged due to misuse, mishandling, or incorrect installation
• Products with missing accessories, manuals, or packaging
• Products returned after the 7 to 10 day exchange window
• Clearance or sale items
• Gift cards

Exchange Process

Once your exchange request is approved:

1. You will be instructed to ship the product to the shared address
2. The product will be inspected upon receipt
3. After successful verification, the replacement product will be dispatched

Refund Policy

We do not offer refunds.

All eligible cases are handled strictly as exchanges only, within the defined timeframe.

Contact Information

For all return or exchange-related queries, contact:

Email: frndtechnologyenovationpvtltd@gmail.com